Terms and Conditions of Service
Please read these Terms and Conditions ("Terms", "Agreement") carefully before subscribing to, provisioning, or operating any retail store terminal on the INVOIRY Point of Sale & Inventory Platform ("INVOIRY", "Service").
Agreement Sections
1. Subscription, Grant of License & Authorization
By creating a store account, activating a trial evaluation, or signing in as a tenant administrator, manager, or cashier, you agree to be bound by these Terms. INVOIRY grants your registered retail entity a revocable, non-exclusive, non-transferable, multi-device cloud software license to operate electronic inventory management, POS billing, and customer credit ledger tracking for your business.
2. Cashier Terminal Integrity & Role-Based Access
The Tenant Administrator is solely responsible for creating and provisioning authorized staff users (Managers, Cashiers, Technicians), assigning appropriate RBAC permissions, and monitoring counter transactions.
- Counter Lock Discipline: Cashiers must utilize the `/lock` screen when stepping away from active retail terminals.
- Credential Sharing: Multiple employees must not share a single administrative account. Each cashier should operate under an individualized profile for audit logging accountability.
- Compromise Notification: The store administrator must immediately revoke sessions and update credentials if unauthorized access is suspected.
3. IMEI, Serial Tracking & Stolen Hardware Responsibility
INVOIRY provides dual-SIM IMEI and serial recording capabilities for inward purchases and outgoing sales.
The store owner holds exclusive legal responsibility for verifying seller identity proof (Aadhaar, Voter ID, Passport) and ensuring that devices inwarded from walk-in sellers or third-party liquidators are not stolen, blacklisted, or subject to law enforcement inquiries. INVOIRY does not operate an independent police registry and serves strictly as your internal commercial record-keeping system.
4. Goods and Services Tax (GST) Disclaimer
The platform includes an automated GST billing engine that computes intra-state (CGST + SGST) and inter-state (IGST) breakdowns, tax-inclusive MRP factoring, and HSN/SAC codes (e.g. 8517 for cellular telecommunications hardware).
Disclaimer of Tax Advisory: INVOIRY is an automated computation tool and does not provide legal, accounting, or fiscal advisory services. Store owners are solely responsible for setting accurate tax rates (e.g., 18%, 12%, 5%), declaring accurate GSTIN numbers, maintaining consecutive invoice counters, and filing monthly GSTR returns with statutory revenue departments.
5. Customer Credit Ledger (Khata) & Settlement
The Khata feature records deferred customer payments and partial billing balances. All credit arrangements, repayment timelines, and credit limits are strictly private commercial arrangements between the store and the customer. INVOIRY does not underwrite debt, collect payments on behalf of retail stores, or report credit scores to bureaus.
6. Thermal POS Printing & Local Peripherals
The platform formats receipts for standard 80mm and 58mm thermal receipt printers via browser CSS `@page` media and ESC/POS styling standards. The performance and quality of thermal output depends on the store's physical printer hardware, driver configuration, and paper quality.
7. Service Level Availability (SLA) & Maintenance
INVOIRY targets a 99.9% uptime standard for core billing operations. During scheduled cloud server upgrades or database migrations, the platform may briefly enter Emergency Maintenance Mode (HTTP 503). During maintenance, public access is temporarily redirected, and Super Administrators maintain exclusive platform access to complete system patching before restoring terminal availability.
8. Limitation of Liability & Termination
To the maximum extent permitted by applicable commercial law, INVOIRY shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from store network loss, cashier miscalculations, hardware failure, or lost business revenue. Either party may terminate a subscription by providing written notice or letting an active subscription period expire without renewal.